Basement Systems USA recently installed a Super Sump system and waterguard track in my basement and an outside underground sump pump drain pipe with ice guard and lawnscape outlet. The crew did an excellent job installing everything and cleaning the work area when finished. My only criticism was that, after installing the new discharge pipe, they didn;t cement over the hole they'd made in the concrete wall. I called the service dept and the manager said of course they'd fix that. I also asked if the outside drain pipe could be shortneed so the lawnscape outlet would drain better over the lawn. Again, he said yes because they wanted me to be satisfied. Mike Dyer was the technician who came to do the additional work, and I can't praise him enough. He d id a beautiful job of cementing over the hole in the basement wall-- you'd never know it was there. He shortened the outside drain pipe, refilled & tamped down the trench, and then went the extra step of obtaining & installing a popup outlet that works better in my yard. Mike also installed an 8' chute on the downspout to drain water away from my patio. Basement Systems did not charge me for any additional work. They mean it when they say they want their customers to be happy. I would recomment them without hesitation.
Sandra R. of Baltimore, MD
Tuesday, July 30th