Testimonials for Basement Systems USA

I am really a most satisfied customer.  Your company's quality of service is now the exception in our society but it is still very much appreciated.
Carrol P. of Silver Spring, MD
Monday, May 14th
I would like to personally thank you for your professionalism, understanding, and providing quality repair service outside of your normal servicing areas. In addition, the Service Technician (Dakota) who worked on the sump pump system was exceptional and should be commended for his skillful workmanship
Robert L. of Washington, DC
Monday, August 26th
It is with great pleasure that I report our basement problems are over! Your personnel were very professional in not only their problem solving analysis but also their timely and competent completion of repairs. The outside of our building does not even appear to have been dug up. Thanks again for providing such exceptional quality of workmanship.
Tom, D. of College Park, MD
Friday, February 19th
Chris was great, answered all questions, very patient!
Jane M. of Hyattsville, MD
Monday, October 3rd
Gary arrived exactly on time. He is wonderful individual. I didn't feel any pressure with what was described to me for my basement. We discussed all of my option. I was happy with my decision during and after I signed the proper papers. My install was scheduled that very day and in less than 2 weeks I have a new basement.  My sump pump was installed without too much interruption to my family life. My basement looks amazing. The waterproofing material and chair rail looks great. It hadn't rained much since the installation, but I am confident that there will be no more problems in my basement with leaking.
Ethel B. of Laurel, MD
Monday, June 17th
I am very pleased with the results. The crew acted in a professional manner and the system was installed to perfection. Please be sure I will call you if I ever need your services in the future.
H.T. B. of Columbia, MD
Tuesday, April 3rd
The system is working well, quiet with no complaints. Overall good job with the work that was done and had a good experience with the company. 
Allison B. of Sykesville, MD
Thursday, August 4th
After a long night of manually pumping water out after a power outage rendered our sump pump useless, we hired this company to install a new sump pump pit with a waterproof housing and install a second pump and a battery back up. This was in 2012 and we have never had another sleepless night manually pumping again. Jorge, the installer completed the job quickly and professionally. Since then, they have been back to service and maintenance our entire sump pump system and Jorge always comes. I appreciate that they send the person who installed the system because he knows what to look for. They have honored their warranty and we were able to transfer the remaining warranty to a new buyer after we recently sold the home.
Lynn E. of Jessup, MD
Wednesday, February 13th
My husband and I are very happy with the work and the crew that did our install we a delight! We would highly recommend the company to my friends and neighbors.
Deborah J. of New Windsor, MD
Wednesday, October 12th
Great customer support. Bernie was excellent and quite professional. Got the job done in a timely manner.
Girish S. of Ellicott City, MD
Saturday, February 9th
Jordan was awesome, he was a wonderful technician!
Kim H. of Odenton, MD
Wednesday, October 20th
Very good experience. Came promptly. Very pleased. Gave me recommendations till I wasready to start work.
Rosalind L. of Windsor Mill, MD
Tuesday, September 10th
Javier was at excellent performance on the job today
Cynthia J. of Windsor Mill, MD
Monday, November 14th
Every person I have spoken to in this process has been professional, polite, and kind, and thank you for sending Jeff, He was great!
Jeane J. of Randallstown, MD
Wednesday, March 30th
From start to finish, I received stellar customer service from everyone I encountered when inquiring information about my crawl space...from every person who answered the telephones and my accompanying questions, to the person assessing the situation to the actual team completing the job. This company employs PROFESSIONALS!!!!Thankfully, they were able to schedule an appointment quickly. After assessing the situation, Jeff recommended encapsulation of the crawl space, providing multiple views via supporting photographs to further explain their services and the process.I then contacted Amanda, who performed a miracle and scheduled the encapsulation quickly in less than 2 weeks, April 8, 2022 to be exact.Throughout the process, they kept me informed via telephone calls, emails, and text messages. Due to their sustained excellence and quality customer service, I was fully prepared and had no doubt the tasks would be completed efficiently.Bernie, the foreman, called me April 8 to provide his estimated time of arrival. I met him at my house along with Fernando and Edgar around 9:15 a.m. All three men were pleasant and I felt comfortable with the information and explanations they provided.I left my house while they performed the tasks at hand. Since the house is vacant and the chemicals, etc. they were using can be harsh, I left them to their own devices. Bernie telephoned me around 1:40 p.m. to say they were finished, cleaning up, which was much sooner than their earlier estimated completion time of 6 p.m.When I returned, Bernie provided explanations of the work provided as well as photos of their work and a tour of the exterior work completed. I am beyond pleased with the service I received and HIGHLY RECOMMEND them to my friends, family, and enemies too. Everyone should support this company, as they are credits to their profession.Karrie, Amanda, Ashley, Tina, Jeff, Bernie, Edgar, and Fernando did phenomenal work and I'm glad they were assigned to handling this job! Thank you for every kindness you extended and all our professional encounters.
Jeanne J. of Randallstown, MD
Monday, April 11th
Total testimonials : 334