Wished I had been better prepared for what crew needed to do. I hadn't understood that outside of wall needed to be clear of snow (and a path to area). I did some last minute snow clearing for crew.
Listened and understood our issues
Peter gave several options that could meet our needs and recommended the one that seemed most appropriate to me.
Protected flooring during work and explained process
Everything as it was before crew's arrival, except for it not leaking any more
There were few other companies that performed this type of service in the area, but Erickson had a long history and has been well reviewed.