The entire process was explained.
A few days prior, they dropped off the pvc pipe so I could paint it, Installers arrived on time, were friendly and professional, kept me informed of what they were doing, and even came back when I wasn't sure about one thing. They stayed on task and worked efficiently.
Installers cleaned up everything, and even vacuumed their way out.
I saw high review ratings and called and talked with Mike. He seemed genuine, trustworthy and respectful.