Job review from Larissa in Manlius, NY 13104 on 10/15/20
The installation crew did a fantastic job. The salesman did not explain what the ERV would look like or that it would be using lots of energy. Also, the installation team said it would affect our inside temperature, but when I asked the salesman that exact question he said it would not.
Very considerate and follows up well
He did not follow up as requested. He initially gave me a quote for just a radon mitigation system after I asked him for a quote for a radon mitigation system, an ERV, and a combination of the two. I had to call the office staff to get this sent to me after a week. I was pretty annoyed that I couldn't get the discount for signing up that day because I had not received the quote for the ERV until a week after his initial visit - how would I have been able to sign for that estimate if I didn't have it?
They were considerate, thorough, and communicated very well. They showed up on time, called a half hour beforehand. They let me know when they were leaving for a lunch break and would be back. We were very impressed.
What made you choose our company:
We had a previous experience with our garage floor. Although there was mess outside and the crew told us it would go away (it didn't for a while), the quality of the work in the garage was excellent.
Company's Response:
Hi Larissa,
We received your installation survey results and we would like to apologize for your negative experience with one of our deparements. We're sorry to hear you were less than satisfied with our company. We truly appreciate your feedback, as it will be reviewed with the Salesman for learning purposes and to ensure this does not happen in the future. I would like to send you a gift card in the mail for your comments. If you have any further concerns or questions feel free to contact me!
Tess Rounsaville
Service & Production Coordinator
Phone number: (315) 256-5422
Email: [email protected]
