Job review from in Jamesville, NY 13078 on 09/14/20

Overall Rating:

4.8  out of 5
Our Overall Service

It took a second visit to get things totally squared away but I was very pleased with both service visits and crews.

Call Representative

Very good. Interaction was limited but very helpful, particularly when setting up a return visit to get things settled.

Our Service Person

Samir was the sales rep. Thorough and informative. Was also responsive to my outreach attempts following the visit.

Our Service Person's Diagnosis

I think I got the right product(s) for the right job. Both the triple safe sump and the carbon fiber stitching addressed needs that had to be performed. My only complaint, as this partly resulted in your return visit, was that the drainage pipe stopped short of the full length discussed during the estimate/presentation. Nor was this shortage (approx. 15' short) factored into a refund, which I later came to learn was something that should have been done. I rejected any notion of a refund, just wanted the drainage run to the desired spot. Jimmy squared that away proper.

Our Service Work

Both crews were highly qualified, professional and considerate. I especially appreciated Jimmy's knowledge and problem solving. He's not going to knock you over with gregarious charm, but he was extremely knowledgeable and helpful in addressing a remedy to the work left to be done, as well as the potential for new projects.

The Cleanup Process

No issues whatsoever. Cleanup was very good, thorough.

What type of work did you have done:

Basement Finishing

Names of any products installed:

TripleSafe Sump Pump System

Company's Response:

Hi  Bryan,

 

We received your installation survey results and we would like to thank you for choosing to work with Woodford Bros, Inc.! We really appreciate your business and truly value you as a customer. Customer satisfaction is extremely important to us, and we'd love to hear your feedback on how you feel about your product once you get to use it for yourself! If you could take a few minutes to leave us a review on Google https://g.page/WoodfordBros/review , we'd be so happy.

 

To submit your review, simply click the link above and let us know what you think!

 

Thanks in advance for taking the time to leave a review! If you have any questions or would like to speak directly to someone please feel free to contact us 315-696-8971 at any time.

 

Sincerely,

Woodford Brothers

 

 

 

 

              

 

Tess Rounsaville

Service & Production Coordinator

Phone number: (315) 696-8971

Email: [email protected]

Website: https://www.woodfordbros.com/

    

Like our work? Please give us a review. www.facebook.com/WoodfordBrothersInc/

 

P.S. We love referrals!

 

§   Basement Waterproofing

§   Foundation Repair

§   Concrete Repair

§   Crawl Space Repair

§   Barn Repair